Based out of the British Virgin Islands (an amazing location for those concerned about government spying), ExpressVPN is a fantastic source of secure, quick and easy VPN connection.
ExpressVPN’s unique location allows it to operate as a ‘no log’ company, because the BVI have no mandatory ‘data retention’ rulings. This is great news for the privacy keen.
ExpressVPN is also sort of legendary in the VPN world because of their customer service. Seriously. Any company that is willing to offer you 24/7 customer service is a keeper. The only downside to this is that they’re available through live chat and email only- unfortunate if you’re a phone chatter.
That said, I’ve found that everyone on the Live Chat portal extremely helpful and supportive.
Additionally, they’ll offer you a 30-day money back guarantee- no questions asked. “No quibble,” according to the folks at ExpressVPN themselves, which is nice because sometimes if you’re not satisfied you’re given an Odyssey length report to fill out.
Plus! Yes, plus: for every friend you refer to ExpressVPN, you get 30 days free. This was an especially nice perk, and definitely a nice way to lower my costs for the month. Speaking of which…
ExpressVPN plans start at $12.95 per month, which is a tad pricey. If you’re looking for more of a deal, check out their other offers, which include a more moderate $9.99/month for 6 months, or even better: $8.32/month for one year.
Sure, you can find cheaper, but ExpressVPN is pretty comprehensive in its security, customer service, global availability and performance. You get what you pay for, essentially, and here you’re paying for a great product.
ExpressVPN caters to a pretty global base, which is amazing if you need a connection on the go. As a traveler who hops from location to location, this is absolutely key.
ExpressVPN has servers in 87 countries and 136 cities, which includes Europe, Africa, the Middle East, and Asia Pacific. I’ve definitely noticed some VPN companies don’t operate this extensively.
ExpressVPN can be connected to any device if you have a motley crew of technologies. Windows? Mac? Android? Routers? Linux? No problem with ExpressVPN. I don’t really have this issue, since I’ve pledged my loyalty to Mac and iOS, but for others, it could be deal-breaker.
With ExpressVPN, you can enable simultaneous connections on 3 devices. If you’re anything like me, you’re constantly switching from phone to laptop to tablet.
However, for those who need more than 3 connections, like businesses or larger families, an additional subscription would be necessary.
For the technologically challenged or for those who are just looking for an easy VPN service, ExpressVPN is the way to go.
It is one of the easiest I’ve come across to install and also incredibly speedy, which is a big deal for me. I really dislike when programs estimate it’ll take more than 30 minutes to download them. No thanks.
Much like what they’re offering, ExpressVPN’s interface is streamlined, simple and straight-forward, from the main menu to the connection options. Honestly, we’re talking prompt and click.
I’m pretty sure anyone (and everyone) will feel comfortable using this VPN. Sometimes VPN software can look intimidating, but ExpressVPN is very approachable, both in its website interface and in its software operations.
ExpressVPN also offers smart DNS without complicating matters with encryption or decryption. It’s also quite fast, which is fantastic when you just really want to watch the newest episode of your favorite Netflix show or check out regional specific news sources.
Also! ExpressVPN offers this service on any internet powered device, and that includes technology like Roku and other various video game consoles. I can’t personally attest to using the Smart DNS on these ancillary devices because I watch most of my content on my computer, but I can say that its efficiency with sites like Netflix is top notch.
Security & Privacy
ExpressVPN uses military grade encryption (256-bit), so it’s extremely secure. This is definitely the most important component of the service- people interested in VPN are clearly going to be concerned about the safety of their personal data. I’ve never found any cause to worry while using ExpressVPN. Everything, from passwords to browsing data, is completely secure.
It’s so privacy oriented that ExpressVPN actually allows users to pay with ‘bitcoin,’ while accepting payment methods that are a bit more typical (I paid with PayPal).
That’s pretty next-level security. I’ve never felt the compulsion to keep a purchase so secret that I paid in bitcoin, but if this is your thing, ExpressVPN is your program.
ExpressVPN is a no-log company, and as their website screams- “ExpressVPN is first and foremost a privacy company.”
Essentially, the only info they’ll ever record from you is the date you connected to the VPN service, the choice of server location and the amount of data transferred per day.
This information can’t be used to identify you, but ExpressVPN does collect it to figure out where to purchase new servers and to improve their customer service team.
Fortunately, ExpressVPN doesn’t monitor/record or even see your browsing history, your web traffic, the duration of your web sessions, or your DNS queries, which is great if your favorite movies are targeted toward more mature audiences and/or blocked by your home country.
If that’s your thing, you can feel comfortable enough to stream content knowing that your information is not compromised or exposed. ExpressVPN gets that anonymity is your friend.
I like to stream shows and movies on the go that may not be available in my current location, which is a bummer. Fortunately, ExpressVPN allows me to bypass all of the restrictions I’ve encountered.
Also, to secure all internet traffic, ExpressVPN offers a Network Lock, which features a handy ‘kill switch,’ which sounds terrifying, but which is actually useful because it blocks all internet traffic that doesn’t flow through the VPN, so you can rest assured that your data is completely secure.
This is great when banking online, especially on the go. As a traveler, ensuring that my personal details are secure over potentially compromised networks is important. Since it seems that everyone and their 12 year old cousin is a hacker now, finding a secure VPN service got bumped to the top of my priority list.
Again, ExpressVPN is based out of the British Virgin Islands (BVI), and their laws promise more user anonymity than either UK/European or U.S. laws, which is great if your main concern is privacy from a prying government.
Speed & Performance
The first page of ExpressVPN’s website touts it as the “fastest VPN on Earth,” which sounds a bit gimmicky. However…ExpressVPN is extremely quick when already connected or when you’re connecting to a server somewhere in Europe.
Admittedly, there is the occasional initial lag while the device is connecting (which can be a bit irritating) or when you try to connect to places like the Middle East from the States. However, once everything is configured, it’s pretty speedy. They also offer unlimited bandwidth, which is a blessing for chronic multi-taskers.
As previously stated, ExpressVPN’s customer service is out of this world. Really. I love that they’re available 24/7/365 via Live Chat or email support. One downside is that you can’t call them, but I’ve found that the (very) few questions I’ve had are quickly resolved over the Live Chat. They’re quite efficient.
Again, ExpressVPN wins here. They offer a 30 day refund policy- no questions asked. Meaning, if you don’t like it (which is honestly doubtful) or have different VPN needs (i.e. you require more than 3 connections), you can get your money back.
I haven’t felt the need to cancel my subscription by any means, but I feel sure that if I did, there wouldn’t be any complications or annoying HR hoops to hop through.
Signing Up & Getting Started
Like every other feature of ExpressVPN, signing up is incredibly easy, as all you need is an email address and, of course, payment details. ExpressVPN allows you to pay with bitcoin, if you’d prefer.
After signing up, you have to check your email for the necessary download links, and you’re good to go! The process is pretty intuitive, from sign up to set up to actual usage.
VPN Express Review Conclusion
I felt like ExpressVPN really valued me as a customer. Answers to questions I had were answered in less than 5 minutes, at various times of the day and night, which is incredible. It felt like ExpressVPN was really looking out for me, which I liked.
In addition, the friend referral program, whereby you get 30-days of free service, is a fantastic way to save a little money, and shows that the company appreciates my patronage. It’s the little things…
Even as a techy, ease of use is a huge deal for me. I like when programs are simple and straight-forward and ExpressVPN is both. It was so easy to set up, and connecting is a breeze. Fast, too!
The program always feels very secure. I like that they’re a ‘no log’ company and that they are focused on privacy. It’s also reassuring that they’re based in the BVI, as this backs up the claim.
It’s a tad more expensive than some of its closest competitors, unless you get a yearly package, which is a bit of a commitment but ultimately I really think it’s worth it.
- 24/7/365 customer service
- Based in BVI
- No-log company
- Military grade encryption
- Maximum 3 device connection