Located out of Israel, SaferVPN offers a good service with secure safety protocols and fairly decent speeds, in addition to some great server locations.
SaferVPN has 400 servers, which is impressive. They’re also located in over 30 countries, which include more obscure locations like New Zealand, Thailand, Brazil, Finland, Russia, Japan, India, Spain, Hong Kong, Hungary and Sweden.
I dig this. I love a broad range of locations because it truly offers options and variability to customers who travel and those located across the globe.
Get this too: You get 5 simultaneous connections on all the plans. Boom!
Customer service is tight, with an extensive knowledge base that was so stuffed with information, it sort of made my head hurt. Of course, companies would rather you dug here reach out to customer support either through an email ticket system or the Live Chat option.
On that: The email ticket system seems to be geared towards more in depth technical questions and the Live Chat is for quick issues.
When I reached out to Live Chat during more traditional business hours, I received a response almost instantaneously. Weekends or late nights caused a bit of a delay, but not by more than 10 minutes.
Answers were always courteous and if I needed a more in-depth explanation, I was directed to another operator through email support. Fair dos.
SaferVPN offers a 24 hour free trial for interested users. I don’t think this is long enough to really get a handle on the program, and would like to see at least a 3 day trial.
They do, however, offer a two-week money back guarantee, which is pretty generous. And if you refer a friend, you both get a month free, which is cool.
SaferVPN offers three standard plans.
These plans allow as many devices as you want to run the software, and 5 simultaneously connected devices at any one time. Impressive.
- 1-month plan is $8.99 a month (at the current discount)
- 1-year plan works out at $5.99 (if billed annually)
- 2-year plan works out at $3.49 a month! Cheap as chips, but who the hell is tying themselves in for 2 years straight off the bat?
All plans include all of SaferVPN’s features:
- Easy to use apps for every device (Windows, Mac, Chrome, Android, iOS)
- 400 servers, 30 countries
- 5 simultaneous devices
- A free unlimited chrome extension
- Automatic wifi security
- Unlimited speed and bandwidth
- Kill Switch
- Global internet access
- 24/7 live chat and email support.
While SaferVPN is a bit on the pricey side for a monthly membership (at the normal rate), it does offer a relatively new and snazzy Chrome extension, which is completely free. This extension permits unlimited internet access, privacy protection with SaferVPN and 500MB of VPN service monthly.
A Kill Switch is now included, which wasn’t last year. It really is a must these days and any provider without one is lagging behind. Basically it cuts your Internet off if your VPN fails for whatever reason. This makes sure you are never exposed.
The desktop and mobile clients are very smooth and super intuitive. Time and money has been spent on the experience, and this is probably one aspect of the service that makes it popular, despite being price at the higher end.
It might actually be oversimplified for users who’d like a bit more information about their connection and about their system options. But this is a non-techy VPN service for the everyday user. I can appreciate that.
Security & Privacy
Let’s talk location…
SaferVPN is based out of Israel, which is a bit of a reason to pause when you consider the broad surveillance powers Israel has in place to combat terrorism. But really, unless you are involved in illegal activities, then the location shouldn’t be an issue for you.
In terms of torrenting: Israel has the strictest piracy laws of any country in the Middle East, but not as strict as the US or UK in terms of enforcement. That said, SaferVPN explicitly state that they don’t expect users to be using the service for illegal activities.
In terms of logging user data, SaferVPN does claim to be logless, which is true to an extent.
SaferVPN does not log user activity or websites visited. However, they do log connection details like when a user logged in and out, the amount of data transferred per session, the original IP and the changed IP address.
Suffice it to say, this is still more data than I’d like.
I did reach out to SaferVPN on this and to their credit they came back with very transparent information:
We don’t share nor sell data to third parties. We don’t keep payment records and our company is not related to the Israeli government or any spy institution.
Privacy wise it is all standard stuff you’d expect.
SaferVPN offers a couple of different security protocols depending on your needs and priorities. I recommend selecting the OpenVPN option, which offers encryption with 256 bit AES- anything less, I believe, is unacceptable.
OpenVPN through SaferVPN also includes 256-bit AES for data authentication and 2048-bit SSL/TLS for Handshake Encryption. This all measures up nicely in my book, but those who want to prioritize speed can choose between PPTP, L2TP/IPSec or even IKEV2.
As I mentioned before, they have the Kill Switch added to their security suite. This is “must have” addition and is one of the most crucial elements of VPN security and can keep you super safe on unsecured public networks, which is a huge deal if you frequent coffee shops, libraries, etc… like me!
Speed & Performance
I was pleasantly surprised with the speeds coming out of SaferVPN. It was almost as if I wasn’t using a VPN service at times, which is always great news for file sharing, uploading and media streaming.
I was equally impressed by the speed coming out of US servers, which I use frequently. I had no issues streaming media without annoying buffering. Upload and download speeds did not really suffer at all.
SaferVPN offers a fantastically comprehensive Knowledge Base that is chock full of information about a VPN’s role, the service itself and specific troubleshooting guides.
However, I found it a little laborious to comb through at times and would generally just prefer to reach out to customer service, which SaferVPN offers as well.
For more comprehensive questions, you’ll probably be directed to their email ticket system, but for quick questions, their Live Chat support is more than able to handle any queries. Responses were quite quick too, under 10 minutes on average.
SaferVPN offers a 24 hour free trial, which is a bit stingy if you ask me. However, they do also offer a free Google Chrome extension, which will give you 500 MB of free VPN service per month, so that more than makes up for it! Over 500Mb and one assumes you will be asked to upgrade to a paid plan.
I dig the Chrome extension anyway on the paid plan. It’s a nice add and runs in the background without hassle.
They’ll also return your money 14 days after a purchase, if you’re inclined to apply for a refund.
Signing Up & Getting Started
Signing up requires just an email and a password address, which is great for the privacy conscious. After signing up, you can access download links and away you go.
SaferVPN allows you to pay with Visa, MasterCard, American Express and also Bitcoin.
As I mentioned before, the desktop client is streamlined and easy to use, with an abundance of servers listed to the left of the client and system preferences tucked neatly inside a menu. The client is so simple, however, that those who are in the know might desire a bit more technical information about their connection, as well as their security protocol options.
Safer VPN Review Conclusion
SaferVPN offered great speeds and pretty solid security protocols with standard options. Server coverage is good and suits those who want to connect further afield in countries like Thailand and South Africa.
I love that all plans offer 5 connections simultaneously; that makes the slightly higher monthly fee well worth it.
I like the Chrome extension too, it’s neat if that is your primary browser.
The Kill Switch is a timely addition, and I dig that all hardware is run in-house and not by any third parties.
I’m not sold on the location, but if you are an average web user who wants a secure, stable provider with great customer service, and you don’t do illegal downloading then you will be good with Safer.
I also have to say that I am impressed with their attention to detail. After writing this review a member of staff reached out to me to fully discuss their security protocols, log policy and value. I says a lot about their customer service and commitment to the end user.
- Great speeds
- 400 servers in 30 countries
- 5 simultaneous connections
- Free Google Chrome extension (can be installed outside of a paid plan too)
- Good security protocols
- Extremely intuitive and sleek client
- Kill Switch
- Monthly price is a tad high by industry standards
- Israel based might be an issue for dark web users